How Sana helped Veriff increase onboarding satisfaction 和 create one collaborative home for learning
作者:Veriff高级人力合伙人Amber de Wolde
6x
增加独特的内容创造者
20%
增加入职满意度
挑战
Amber knew that Veriff’s existing learning tool was holding the company back 和 unable to meet their people growth needs at scale. 当她发现了萨娜, Amber saw the potential to create a single destination for learning 和 knowledge sharing that was true to the company’s increasingly distributed but fundamentally collaborative culture.
结果
Implementing Sana as an end-to-end learning platform has helped Amber boost Veriff’s company-wide knowledge sharing, 将员工入职满意度提高20%, 和 streamline costs by not having to purchase a separate sales enablement tool.
“Sana是我们期待已久的端到端学习平台. 它不仅仅是L的工具&D或People Partners. 它是每个人的工具. I know that Sana is going to positively impact the entire employee experience for us long-term.”
Amber de Wolde·高级人力合伙人
通过创建一个学习之家来增加参与
Scattered company knowledge 和 learning not only slows employees down, 它限制了语境理解，损害了学习者的参与度. 当我开始为Veriff寻找新的学习解决方案时, I knew I wanted an end-to-end tool that could become a single destination. 我们怎么可能拥有最多, 如果不是全部, knowledge 和 learning in one place so people don’t even have to think about it? 这是我们发现Sana时的第一个真实用例.
Sana是我们期待已久的端到端学习平台. 它不仅仅是L的工具&D或People Partners; it’s a tool for everyone. I know that Sana is going to positively impact the entire employee experience for us long-term. Already today, I’m most proud of the fact that Sana has become a verb at Veriff. Everyone knows it’s where they should go to learn 和 access knowledge. 涉众会自动去那里创建课程. They don’t even have to stop 和 think about it—it’s just an integral part of what people do during their working day.
在没有单独支持工具的情况下支持销售
2015年成立至今, Veriff经历了一段非凡的成长历程, 在2022年获得C轮融资，成为独角兽公司. As our enterprise sales motion exp和ed, so did the team’s need for enablement. But I wasn’t sure a separate enablement tool was the right way to go. My Enablement colleagues 和 I quickly realized we were looking for a company-wide LMS 和 sales enablement tool simultaneously 和 immediately decided to join forces. Veriff has a strong aim to allow people to grow vertically 和 cross-functionally. Running sales enablement in a company-wide learning platform like Sana gives us the transparency 和 accessibility to support that aim.
We’re currently focused on embedding Sana into the Revenue org through a mix of live sessions 和 self-paced learning. 为了实现这个目标, 我正在与一系列利益相关者合作, 尤其是销售团队的领导, 鼓励他们, 除此之外, 在萨那召开团队会议. It’s a great way to get more employees accustomed to the platform in an informal context. It also makes those meetings more engaging 和 inclusive thanks to Sana’s interactive features like 小测验, 反映卡, 和民意调查. 一旦这个阶段完成, 我们将继续推出混合销售学院, taking the learnings from running Veriff’s Leadership Academy on Sana.
提高员工入职满意度
在流线型工具之后，我的下一个列表是平滑器, 更灵活的员工入职体验. 在这里, we benefited from Sana offering both self-paced 和 live group learning in one integrated platform. 因为萨那的内容更具互动性, 我们开始将更多的现场课程转变为自学课程. We saw that back-to-back live onboarding sessions were overwhelming new hires in their first week. Live sessions are still part of the onboarding program, but we’re more selective now. 知道我们可以提供更灵活的体验感觉很棒, 尤其是对于跨时区工作的员工.
We also had a quantitative motivation for improving our onboarding experience. As Veriff scaled 和 became more distributed across a wider range of time zones, 我们之前良好的入职满意度开始下降. It didn’t take long for us to realize that our original onboarding practice was no longer fit for purpose. 我们一实施Sana，我们就看到收视率再次上升. One of the biggest wins has been allowing people to absorb information at their own pace while retaining our most impactful group moments, like our CEO 和 founder who still meets every group of new joiners for a live session on Veriff's history 和 vision.
True to Veriff’s collaborative culture, onboarding is a team effort. Sana’s collaborative editor 和 templates have helped me 和 my team set internal stakeholders up for success. 今天, our internal stakeholders are responsible for teaching new hires about their respective domains, 我们会支持你的. We’ve complemented our internal onboarding material with a lot of Sana’s course templates 和 used the custom br和ing functionality so everyone knows what comes from Veriff 和 what comes from Sana.
“萨那最突出的一点是, 我对每一个问我的人都这样说, 每个人都可以成为创造者吗. 你会惊讶于有多少lms没有这个选项.”
Amber de Wolde·高级人力合伙人
让每个人都能传递自己的知识
萨那最突出的一点是, 我对每一个问我的人都这样说, 每个人都可以成为创造者吗. 你会惊讶于有多少lms没有这个选项. Our previous learning solution didn’t offer collaborative editing, 和 it was extremely limiting. We couldn’t have multiple people working on a course at the same time, 而且内容也不吸引人. 今天，我们所有的学习者都可以成为创造者，而不需要额外的费用.
自从实施Sana以来, we’ve seen a 6x increase in content creators—from 10 in our previous tool to 60. 而且这个数字每周都在上升. Our internal stakeholders take advantage of Sana’s interactive features like polls, 小测验, 翻转卡片，让内容更吸引人.
超越正规学习, we’re experimenting with Sana as a daily meeting tool for Veriff—utilizing meeting templates 和 the AI meeting summaries 和 transcriptions. Sana is excellent for running workshops because it’s so interactive. People don’t even need a slide deck anymore; they can just build 和 host everything directly in Sana. 我真的觉得可能性是无限的.